FAQs

You can contact me at any time on email or via my social media accounts, but here are a few answers to common questions about P&P, time frames and payment. 

Postage

Each UK delivered item will be dispatched via Royal Mail, Second Class signed for.  Items are insured in transit.  Other delivery formats via Royal Mail are available but are subject to additional costs.

Any damage caused in transit will be resolved via Royal Mail ands ITF Designs. See refund policy. 

Postage costs vary depending on the items size and time frames for delivery.  The costs supplied cover the cost of postage and packaging.

International postage is sent via Royal Mail Track & Trace, signed for.  Prices vary depending on the country of delivery.  Delivery time varies depending on destination.   Buyers are responsible for any customs or import tax that may be applied.  Any delay due to customs are not the responsibility of ITF Designs.

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Packaking

 

 

 

 

 

 

I try to minimise my impact on the planet and the packaging I use while maintaining a high standard of packaging.  I therefore use recycled boxes and other packaging materials where possible.

Paper Packaging
Gift Wrapping

 

 

 

 

 

 

 

Items can be gift wrapped on request. This may carry an additional cost depending on the item.

Gifts
Timeframes

 

 

 

 

 

 

 

 

I work on a booking/slot system, booking in orders months in advance. This should be factored in to the ordering process.

Bullet Journal
Payment

 

 

 

 

 

 

 

 

 

Payment is by Paypal only - please get in touch with any questions you might have about using Paypal.

Laptop and Phone